Virgin Voyages Help & Support for Shore Things and Ports

Prior to sailing, Sailors will have the ability to book directly from our Virgin Voyages App, on "My Account" on www.virginvoyages.com, with our Sailor Services Crew or through their travel agent. Payment for Shore Things will be due at the time of booking.
Check out all our Shore Things at https://www.virginvoyages.com/shore-excursions.

While on board, Sailors can book Shore things directly from our Virgin Voyages App or by stopping by The Chart Room on Deck 7.

We get it, ship happens! If for any reason you miss your Shore Thing, please reach out to Sailor Services on Deck 5 or our Shore Things Crew, located at The Chart Room on Deck 7.

Sailors will be able to locate their Shore Thing meeting point on the Virgin Voyages app.

Sailors that have booked Shore Things will have a space reserved on a tender to the port. Sailors will need to meet at the location stated in the Virgin Voyages app 15 minutes prior to their departure time.

Sailors will be transported into the port with our lady ship’s tender boats. Time slots must be reserved ahead of time in the Virgin Voyages app.

Sailors can select time slots by booking them as a Shore Thing in the Virgin Voyages app.

Yes, Sailors can disembark and stay in port during overnight stays. We advise Sailors to be back on the ship at least one (1) hour prior to the ship’s departure.

Wheelchair-accessible Shore Things are indicated in the Need to Know section within each Shore Thing on the app and website. For further questions, details, or assistance regarding wheelchair-accessible Shore Things, please reach out to our Sailor Services Crew through the App or by visiting them on Deck 5.

During days at port, the ship's departure time can be found in the Virgin Voyages App and displayed on screens throughout the ship. We recommend arriving back to the ship an hour before the scheduled departure time.

Some ports may lack sufficient pier capacity for us to moor our ship alongside. In these instances, we will anchor and use a tender or water shuttle (we’ll refer to these collectively as “tenders”) to transport our Sailors to shore and back. In order to safely board most tenders, Sailors must be able to take steps. If they use a non-motorized wheelchair it must be collapsible. Motorized wheelchairs and mobility scooters are not permitted on tenders unless a roll-on capability between our ship and the tender is available. Roll-on capability on a tender cannot be guaranteed due to a variety of variable factors. Please note that although weather conditions may be acceptable to safely board a tender, changes in the weather may make reboarding to return to the ship dangerous. The final determination of whether any Sailor may board a tender is made by the captain or his/her staff. Safety restrictions prohibit crew from carrying individuals on or off water shuttles.

Ports that require tendering:

• Airlie Beach
• Cannes
• Dublin
• Isafjordur
• Kotor
• Lerwick
• Mykonos (varies based on individual sailings)
• Phuket
• Santorini
• Sydney (varies based on individual sailings)
• George Town

If guests are unable to tender or disembark due to these circumstances, there will be no refund or credit for missed ports. While we recognize your disappointment, the safety of our guests and crew is our primary concern.

What you should wear depends on the specific Shore Thing you’ve chosen. To locate detailed advice on what to wear, please check the 'Need to Know' section on the Sailor App for your selected Shore Thing.

To get the full scoop on what's offered, just swim over to the "Need to Know" section for your chosen Shore Thing. If you don't see any info about food or snacks being included, that means they're not part of the Shore Thing.

"Some tours may offer food, snacks, and/or drinks, depending on the specific Shore Thing you choose. Some locations may also have facilities or vendors where food and water can be purchased. 

To get the full scoop on what's offered, just swim over to the "Need to Know" section for each Shore Thing. And here's a pro tip: Bring a refillable water bottle with you on your tour – it's a sustainable way to keep refreshed during your voyage!"

We recommend arriving about 15 minutes ahead of your scheduled Shore Thing.

You'll receive an app notification with the meeting time and location, so you won't miss out on any of the fun!

You can find a list of all available Shore Things in the Sailor App. If you don't see a particular Shore Thing listed, it's no longer available.

To cancel a Shore Thing via the app, follow these steps:

1. Open the app and look for the "My Agenda" section
2. Find the Shore Thing you want to cancel in your agenda
3. Click on it and you'll see the option to "cancel"

Please keep in mind that each Shore Things' cancellation policy may vary. Check out the Shore Things Terms and Conditions for more details.

Disembarkation while in a port of call will usually be on Deck 4 Midship. However please keep in mind that this may vary depending on several factors including the itinerary and the port of call. For the most accurate information, please refer to the elevator banks onboard.

Bring your Band (wearable) and a government-issued photo ID. Some ports may have different requirements, so check the digital signage around the ship and notifications on the Sailor App for the latest information for each port of call.

Yes, you are welcome to enjoy the overnight in port! Just make sure you’re back onboard by the advertised "all onboard" time to ensure smooth sailing for everyone.